Payment & Orders
Which payment methods do you accept?
At present, only PayPal is supported (they accept VISA, MasterCard, American Express and multiple credit cards).
If you want to use other payment methods, please contact our customer service.
can I cancel my order?
Please contact our customer service before the order is shipped.
Please note that we cannot make cancellations for shipped orders.
can i change or modify my order？
Please contact our customer service before the order is shipped.
Please note that we cannot make any changes for shipped orders.
How do I check the status of my order
You can check the status via the Confirmation Email. Also, you can sign into your winona account and click on "My Orders".
Please feel free to let us know if you have further questions.
My payment was declined, why?
If your credit card is declined there may be a few reasons: the card has no funds available; You entered the wrong CSV security code; The card is expired; You entered the wrong billing information; The card does not allow internet purchases. In any event by calling your issuing bank they can tell you why the card is declining.
Solutions: try a different credit card or try using PayPal as your checkout method (they accept VISA, MasterCard, American Express and Diners Club).
Shipping & Delivery
What countries do you ship to?
We ship to US, CA, UK, and free shipping if your order amount is more than $49.
For shipping to other countries, please contact our customer service.
Where you ship goods from?
Normally we ship the goods from China. Meanwhile we have also warehouse in California. It depends on the situation of warehouse.
What is the shipping cost?
Free shipping will be provided if your order amount is more than $49.
Orders Below $49:
US: $2.8-$3.8
UK: $2.8
CA: $5.8-$6.8
How long does the shipping take?
The time frame for order delivery is divided into two parts:
1. Processing time: 1-2 business days
2. International delivery usually takes about 7-14 business days.
How can I track my package?
You can track your package via the Confirmation Email. Also, you can sign into your winona account and click on "My Orders".
Please feel free to let us know if you have further questions.
Return & Refunds
PLEASE CHECK REFUND POLICY
What items are returnable?
Within 30 days of order date
In original condition: resell-able
Unused or undamaged
In the original packaging
How do I return a product?
Once you have alerted us you wish to make a return through an email contact. We will email you a link to start the easy return process.
How will you refund me?
The refund will go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction. Please allow 3-5 days for the funds to show in your account.
products & coupons
How to choose the right product for me?
Sensitive skin choose the SENSITIVE REPAIR RANGE
Dry skin choose the HYALURONIC ACID RANGE
Oily skin and large pores choose the OIL-CONTROL RANGE
Acne prone skin choose the ANTI-ACNE RANGE
All our products are suitable for sensitive skin
where can i purchase winona products?
We guarantee that any product purchased from winonaus.com and the official operated e-store is a genuine!
how to pay with coupon?
Enter the discount code during the checkout process.
First time buyers and subscribers can enjoy 20% OFF for all products.
Kindly note some coupons have an expiration date and minimum spend amount restrictions.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at customerservice@winona.cn